치과 병·의원의 의료서비스 품질이 환자만족도와 재이용 의도에 미치는 영향
The influence that the medical service quality of the dental clinic affects to the patient satisfaction and use intention
정인호, 이숙정, 김병식, 박영대, 지경자, 박지영, 황혜경, 이종화,
소속 상세정보
정인호 ( Jeong In-Ho ) - 김천대학교 치기공과
이숙정 ( Lee Sook-Jeong ) - 김천대학교 치위생학과
김병식 ( Kim Byung-Sik ) - 수성대학교 치기공과
박영대 ( Park Young-Dae ) - 대구보건대학교 치기공과
지경자 ( Ji Kyung-Ja ) - 영남이공대학교 보건과학계열
박지영 ( Park Ji-Young ) - 대구보건대학교 치위생과
황혜경 ( Hwang Hye-Kyung ) - 대구보건대학교 안경광학과
이종화 ( Lee Jong-Hwa ) - 김천대학교 치기공과
KMID : 0362120130350040387
Abstract
Purpose: This aim of this paper is to research the influence of customer satisfaction and reutilization on Dentalhospitals and clinics of medical service quality.
Methods: The study examines 140 Patients who received treatment in Daegu from 1 July 2012 to 30 July 2012. The methods of research were used to factor analysis, reliability test using Cronbach’s factor, correlation analysis,multiple regression analysis and spss/win18.0.
Results: The factor of quality of care has the highest impact on customer satisfaction. the influence of reutilizationdepends on the highest reliability and the physical environment was significant.
Conclusion: To improve customer satisfaction and reutilization is required to maintenance of hospital facilities,medical services mind and quality of care. The medical service providers are important to develop patient educationprograms, self-development and customer satisfaction training techniques.
키워드
customer satisfaction; dental clinic; medical treatment service quality; reutilization; service quality
원문 및 링크아웃 정보
등재저널 정보